Welcome to BOW LABEL!
Here you can find information about BOW LABEL's exchange- and refund policy for any purchase from our website. Once you purchase a product from bowlabel.com, you are entitled to an exchange or full refund within 14 days of receiving your order.
We strongly recommend that you return your item within the first 7 days of receiving your order, to ensure that it arrives back to us within the 14 days period. All returns should be sent back to BOW LABEL at the customer’s expense.
To be able to fully refund or exchange the goods, the item must be returned unused in it's original box. Returned items that are damaged, worn or altered will not be accepted.
You are liable for all duties and taxes that are charged for transporting the returned merchandise back to BOW LABEL.
We recommend that you use a trackable postage service and retain proof of postage, as we will be unable to accept responsibility for products that are lost or damaged during shipping.
Once we've received and checked your item we will refund you by your original payment method, excluding the original cost for shipping. Payments can take up to 14 working days to process.
Subject to stock availability, we will exchange within 7-14 days of receiving your order (once the returned items have been checked) any eligible items that are returned to us.
How to return your order
It´s simple – please just email us at firstname.lastname@example.org with your name and order number, if you wish to return or exchange a purchase. We will then provide you with a return code.
Please make sure that the box is safely wrapped before sending it to the address below.
Send your return to:
C/O INDY COLLECTIVE
114 37 Stockholm
Should you have any further questions or requests please contact customer service at email@example.com.